LOGITECH SELECT SERVICE PLAN
Ensure business continuity with Select, a comprehensive service plan for all your conference rooms.
REMOVE BARRIERS TO
COLLABORATION
Logitech Select is a comprehensive service that removes barriers to effective video collaboration and makes sure your conference rooms are always ready.
We partner with you to ensure optimal uptime, simplify and centralize management, and help you get the most out of your investment.
24/7 Assistance
Service Manager
Advanced RMA
Product Coverage
Premium Software
ONE SERVICE PLAN FOR ALL YOUR MEETING ROOMS
Select is a service plan beneficial for all conference rooms, regardless of size. Get in touch with us to know more.
ENSURE BUSINESS CONTINUITY
View Select as an extension of your IT team ready to help when you need an extra hand.
24/7 SUPPORT WITH A ONE-HOUR RESPONSE TIME
Direct, 24/7 access to Tier II assistance provides issue resolution within one hour from wherever you are in the world.
A SINGLE TECHNICAL POINT OF CONTACT
Select includes a designated service manager who will be your primary technical point of contact to ensure you get a familiar experience and the assistance you needFor customers with +50 licenses.
DEEP ECOSYSTEM KNOWLEDGE
For quick issue resolution, our specialists have deep expertise in video collaboration and partner ecosystems like Microsoft Teams, Zoom, and Google Meet.
MINIMIZE DISRUPTIONS
In case of equipment breakdown, we cover you with extended product coverage and fast replacements.
ADVANCED HARDWARE REPLACEMENTS
Keep downtime to a minimum with next-business-dayShipping time may vary due to unforeseen circumstances as weather conditions, disruptions in transportation networks and transit, or customs clearance time. delivery of replacements or even direct replacements with our included onsite spare kitsFor customers with 50+ licenses.
COMPLETE DEVICE COVERAGE
Select covers all devices in a designated room for the entire duration of your planProducts must be under an active warranty when Select licenses are purchased. Maximum product age for replacement due to defect is 5 years., ensuring lasting investment protection and peace of mind.
PROACTIVE SOFTWARE AND SUPPORT MANAGEMENT
Manage video collaboration devices and spaces easily and have complete visibility into your support requests.
Simple Ticket Creation
The Logitech Service Portal is your single access point for all Logitech services. Request assistance and manage all tickets and replacements from one location.
Insights & Analytics
Logitech Sync compiles and reports data about how rooms and devices are being used so you can optimize your collaboration spaces and technologies. Reliable insights help you make impactful and wise decisions on future IT investments and workspace-related changes.
Real-Time Alerts
Leverage the Sync Plus integration to ServiceNow integration to generate real-time alerts directly into your existing workflows or email inbox so you can resolve issues before they impact your business.
COVERAGE FOR ALL ROOM SIZES
From huddles to large rooms, Select benefits all room sizes. Count on our expert assistance and tools to minimize downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.
Huddle Rooms
From huddle to large rooms, Select covers and works for all rooms, regardless of size.
Small Rooms
From huddle to large rooms, Select covers and works for all rooms, regardless of size.
Medium Rooms
From huddle to large rooms, Select covers and works for all rooms, regardless of size.
Large Rooms
From huddle to large rooms, Select covers and works for all rooms, regardless of size.
Customer Story
“We attached Logitech Select to our most business-critical rooms, and it is providing the best service possible to us. Select helps us keep interruptions low thanks to directly available spare parts and 24/7 support. Our first experience with the premium support convinced us we had made the right decision. I would recommend adding Select to anyone purchasing Logitech room solutions.”
Markus Henze
Cloud Technology Expert, Franz Haniel Cie. GmbH
COMPARE OUR PLANS
Standard
Included
Standard service and support, included with purchase.
Device Management
Provision and configure systems
Monitor and manage devices
Push and control multiple updates per year
Set user and group policies
Coverage and Support
Business hours support
2-year standard warranty
Select
Starts at US$399
per year/roomSeveral licensing models are available. Contact your reseller to find the best plan for your needs.
Everything in standard plus:
Device Management
Email alerts
ServiceNow integrationRequires ServiceNow license
Insights on space and device usage
Coverage and Support
24/7 Tier II support
Up to 5 years of product coverage
Advanced product replacements and onsite sparesFor customers with 50+ licenses or Enterprise Plans
Full Comparison
Standard Support
|
Logitech Select
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|
---|---|---|
Plans
|
Product lifecycle | 1-5 years |
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Maintain
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Help Desk
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Business hours support for Logitech products | 24/7 service via phone and email. Direct access to Tier II support within one hour. |
Designated Service Manager (DSM)
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No | YesFor customers with 50+ licenses or Enterprise Plans. |
One-Click Help Requests via Sync
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No | Yes |
Product Replacement
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2-year standard warranty. Ground shipping, time varies |
Up to 5 years. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances as such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan. |
Onsite Spares
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No | YesFor customers with 50+ licenses or Enterprise Plans |
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Manage
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Device Management in Sync
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Yes | Yes |
Device Settings, Configurations, and Updates in Sync
|
Yes | Yes |
Device and Space Inventory in Sync
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Yes | Yes |
Desk Management
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Yes | Yes |
Personal Device Inventory
|
Yes | Yes |
Email Alerts
|
No | Yes |
ServiceNow Integration
|
No | Yes |
Device and Space Usage Analytics
|
No | Yes |
SERVICE DETAILS
Logitech Select Details
24/7 Enterprise-Grade Support
Direct access to Tier II support provided by phone or email within one hour.
Designated Service Manager
Trusted adviser and single point of contact for all Logitech Select services. Available to enterprise customers with Select room plans (50+ rooms).
Advanced RMA
One-business-day replacement service for Logitech products under an active warranty (maximum 5 years). Shipping times may vary due to unforeseen circumstances.
Onsite Spares
Same-day replacement service for Logitech products under warranty based on onsite spares provided to enterprise customers with Select room plans (50+ rooms).Onsite spare kit does not include third-party vendor devices.
Advanced Workspace Management via Sync Plus
Sync Plus provides remote monitoring and management of video deployments at scale, plus real-time analytics for how rooms and devices are being used.
ServiceNow Workflow Integration via Sync Plus
Logitech Sync integrates with ServiceNow. Receive IT tickets and alerts within an existing ServiceNow workflow to streamline device management. Available to enterprise customers who are Sync users.
Plans & Pricing
Logitech Select service is available for purchase via individual room licenses or enterprise plans. Individual room licenses are chosen on a room-per-room basis, while enterprise plans come in tiers with a room limit. Contact your reseller for pricing and availability information.
Product Replacement
Covers all Logitech products in a Select-enabled room without needing a separate, device-specific extended warranty. Products must be under an active warranty when Select licenses are purchased. The maximum age of the device at the time of replacement is 5 years.
Service Description
Want more details about Logitech Select? Read the full Service Description.
SUPPORT
FAQS
If you have any questions, we have the answers you're looking for.
Terms & Conditions
Learn more about the terms & conditions for Logitech Select.
Contact Support
Still can't find the answers you're looking for? Drop us a line and an agent will take it from there.
Send Me More Info
Please send me more information about Logitech Select and have a service expert contact me. Fill out the form and a Logitech representative will contact you.
Call us at 1-800-210-0533
8:00 AM - 4:00 PM PDT
THANK YOU FOR CONTACTING US
WHAT IS THE COST OF DOWNTIME IN MEETING ROOMS?
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